Customer service will be much better post coronavirus – Data Bank CEO

Kojo Addae-Mensah, Group CEO, Databank, has expressed optimism that given the measures put in place to tackle the pandemic, Ghana’s situation regarding the COVID-19 will soon improve.

Following that, he said customer experiences with banks will be much better.

“I believe in the coming days things will improve and the customer experience will be much better. Your patience and cooperation has not been taken for granted and, on behalf of Databank, I say thank you,” he said in a message to customers.

He added : “I am available to answer any questions you may have about investing, Databank or the impact of Covid-19 on the industry. Send an email to either or You can also send your questions to our WhatsApp line at 0577 289133.

“I just want to encourage you to heed the President’s directive and stay home. Covid-19 is transmitted through contact, so if you move the virus moves, but if you stay put, so does the virus. So this is the time to take full advantage of digital solutions – from shopping to investing.

“At Databank, we offer you a wide range of digital channels so you can continue to transact or engage with us from the safety of your home. USSD. If you use MTN, you can dial *6100# to open a new account, top up your investments, check your balance, start a direct debit from your wallet or place a withdrawal request. For other telcos, you can dial *737*100# or *713*100# or send your request by email to info@

“Online. If you prefer Visa or Mastercard, top up by visiting or Mobile app. You can also download Databank’s mobile app through the Google playstore or the App store. Just search for Databank Group.”


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